Discover the solution
focused on customer service
Which allows you to reduce support tickets for your team or call centers.
It is an all in one
that integrates modules to manage
your customer community.
Tool of
quick response to
AI consultations
Integrated ELMS for remote training processes
News section
Mass mailing and SMS sending tool
Activation of
permissions by
profile type
Our advisors are ready to provide you with more information.
Quick response tool
to queries with AI
News section
Integrated LMS for remote training processes
Mass mailing and SMS sending tool
Activation of permissions by profile type
Advantages
- Self-Help and Quick Problem Solving: Customer service communities allow users Search and find answers to your questions and problems by themselves. This speeds up the troubleshooting process and reduces the need to wait in line to speak to a representative.
- Reduction of Workloads for the Support Team: By providing a platform where users can help each other, the workload of the support team by allowing customers to resolve minor problems between them.
- Building Community and Loyalty: Customer service communities create a sense of belonging and community among users. The clients They can share their experiences, advice and suggestions, which which can increase your brand loyalty.
- Access to Specialized Knowledge:
In communities, there are often advanced users or experts who are willing to provide advice and solutions specific. This can enrich the customer experience and provide more detailed and accurate information.
- Brand and Reputation Improvement: Offering an active and helpful community demonstrates commitment of the company with customer service and resolution of issues. This can improve the overall perception of the brand and increase customer trust.
- Valuable Feedback: Communities allow companies to collect comments and suggestions directly from users. This can provide valuable information for improve products, services and internal processes.
- Costs reduction: By allowing users to help each other, Companies can reduce the costs associated with Hiring and training a large team of Customer Support.
- 24/7 Availability: Unlike the schedules limited customer service, communities are available 24 hours a day, 7 days a week. This allows users to seek help at any time that is convenient for them.
- Centralized Information: Communities can serve as a centralized resource for questions FAQs, user guides and tutorials, making it easier for users to customers find the information they need.
- Continuous Improvement: By analyzing the conversations and topics discussed in the community, companies can Identify patterns and recurring problem areas. This allows for long-term improvements and solutions to be implemented.
Success stories
Are you interested
in OUR SERVICE
For more information about purchasing our solutions, prices or implementation. Our specialists are here to help you chart a path to success. Enter your information in the form or call +57 313 676 7531
